Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between Fucharmonk ("Fucharmonk", "we", "us" or "our") and the person or entity that registers for or uses Fucharmonk CRM ("you", "your", the "Customer"). Fucharmonk CRM is a software-as-a-service lead-management and follow-up platform designed for interior-design companies (the "Service").

By creating an account, ticking the acceptance box at sign-up, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not access or use the Service.

If you are accepting these Terms on behalf of a company or other organisation, you represent that you have the authority to bind that organisation, and "you" refers to that organisation.

"Account" means the workspace created for your company, including all user logins, roles and settings within it.

"Customer Data" means the leads, contacts, notes, follow-ups, activity, files and other information you or your team enter into or generate through the Service.

"Authorised User" means an individual (such as an owner, manager or sales team member) whom you permit to access the Service under your Account.

"Subscription" means the plan under which you are entitled to use the Service, whether free or paid.

The Service is intended for interior-design businesses and their teams. You must be at least 18 years old and capable of forming a binding contract to register.

You agree to provide accurate, current and complete information during registration (including your company name, contact details and, where applicable, business-verification details such as GST number, company size and years in business) and to keep that information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us promptly of any unauthorised use. Fucharmonk is not liable for any loss arising from unauthorised use of your Account where you have failed to keep your credentials secure.

Subject to your continued compliance with these Terms, Fucharmonk grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Service for your internal business purposes during your Subscription.

All rights not expressly granted to you are reserved by Fucharmonk. You obtain no ownership interest in the Service through these Terms.

The Service may be offered on free and paid plans. The features, usage limits and pricing of each plan are as described at the point of sign-up or upgrade and may be updated from time to time.

Where you subscribe to a paid plan, you agree to pay all applicable fees for the billing period selected. Unless stated otherwise, fees are exclusive of taxes (including GST), which you are responsible for. Fees are non-refundable except where required by applicable law.

We may change our pricing or introduce new charges for the Service. For paid plans, we will give you reasonable prior notice of any price increase that would apply to your next renewal. Continuing to use the Service after a change takes effect constitutes acceptance of the revised fees.

As between you and Fucharmonk, you own your Customer Data. You grant Fucharmonk a worldwide, royalty-free licence to host, store, process, transmit, display and back up your Customer Data solely as needed to provide, secure, maintain and improve the Service, and to comply with the law.

You are solely responsible for the accuracy, quality and legality of your Customer Data and for having the necessary rights and consents (including from the leads and contacts you store) to collect it and process it through the Service — for example, consent to contact leads by phone, WhatsApp or other channels.

We may create and use aggregated, de-identified data derived from use of the Service (which does not identify you, your team or your leads) to operate, analyse and improve our products.

You agree not to: (a) use the Service to send unsolicited, unlawful or harassing communications, or in breach of any anti-spam, telemarketing, data-protection or telecom regulations; (b) upload malicious code or attempt to gain unauthorised access to the Service or its underlying systems; (c) reverse-engineer, decompile, copy, resell, rent, or create derivative works of the Service; (d) use the Service to build a competing product; (e) exceed or circumvent usage limits, rate limits or security controls; or (f) use the Service in any way that infringes the rights of others or violates applicable law.

You are responsible for the conduct of all Authorised Users under your Account and for ensuring they comply with these Terms.

The Service may integrate with or rely on third-party services (for example, messaging providers such as WhatsApp/Meta, hosting and infrastructure providers, and optional AI features). Your use of those integrations may be subject to the third party's own terms, and Fucharmonk is not responsible for the availability, accuracy or conduct of any third-party service.

Certain features (such as WhatsApp messaging, push notifications or AI-assisted insights) are optional and may be unavailable, limited, or degrade if the relevant third-party service is not configured, is changed, or is discontinued.

The Service, including all software, design, text, graphics, logos, the "Fucharmonk" name and brand, and all related intellectual property, is and remains the exclusive property of Fucharmonk and its licensors. Nothing in these Terms transfers any such rights to you.

If you send us feedback, suggestions or ideas about the Service, you grant Fucharmonk an unrestricted, perpetual, royalty-free right to use them without any obligation or compensation to you.

Each party may have access to the other's confidential information. Both parties agree to protect the other's confidential information with reasonable care and to use it only as needed to perform under these Terms. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is independently developed.

We aim to keep the Service available and reliable, but the Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or free of delays, and we may perform maintenance, updates or downtime as needed.

We may add, modify, or remove features of the Service at any time to improve it or for operational, legal or security reasons. We will try to give reasonable notice of material adverse changes where practicable.

To the maximum extent permitted by law, Fucharmonk disclaims all warranties, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Fucharmonk does not warrant that the Service will meet your requirements or that any results, follow-up outcomes, or sales conversions will be achieved through use of the Service.

To the maximum extent permitted by law, Fucharmonk and its owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, business opportunities, or loss or corruption of data, arising out of or relating to the Service, even if advised of the possibility of such damages.

In all cases, Fucharmonk's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees actually paid by you to Fucharmonk for the Service in the three (3) months immediately preceding the event giving rise to the claim, or, where you use the Service on a free plan, INR 5,000 (five thousand rupees).

You agree to indemnify, defend and hold harmless Fucharmonk and its owners, employees and suppliers from and against any claims, damages, liabilities, losses, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party, including your leads and contacts.

You may stop using the Service and close your Account at any time. Fucharmonk may suspend or terminate your access to the Service, in whole or in part, with or without notice, if: (a) you breach these Terms; (b) your use poses a security, legal or operational risk; (c) required by law; or (d) you fail to pay fees when due.

On termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, confidentiality and governing law) will continue to apply.

Following termination, we may retain your Customer Data for a limited period to allow for export or reactivation, after which we may delete it in the ordinary course, unless a longer retention period is required by law. It is your responsibility to export any Customer Data you wish to keep before your Account is closed.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you within the Service or by email. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. You agree that the courts at Bengaluru, Karnataka, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any applicable mandatory arbitration or consumer-protection laws.

If you have any questions about these Terms or the Service, please contact Fucharmonk at the support channel listed on your Account or at the contact details published on our website.